If you are in any way unhappy with your purchase, you may return it to us for a refund within 30 days. If you do wish to return an item, please contact us first, by email at: customerservices@ecocamel.com or by telephone on 020 8211 3666, for instructions on how to return it.

Don’t give up on us just yet!

We have a number of innovative products that work better in different situations. If you prefer, we will generally be able to offer you a different product to try. Just give us a call and speak to our friendly team on 020 8211 3666.